Terms and Conditions for Man With Van Holborn
These Terms and Conditions set out the basis on which Man With Van Holborn provides removal, transport, delivery, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to be fair, transparent, and practical, while protecting both the customer and the service provider. In these terms, references to we, us, and our mean the business operating under the Man with Van Holborn name, and references to you and your mean the customer or person placing the booking.
Our services are designed to support domestic, commercial, and occasional specialist moves, including single-item transport, furniture delivery, flat moves, office relocations, and waste removal where legally permitted. Every booking is subject to availability, confirmation, and the accuracy of the information provided by the customer. These terms apply to all man with van services supplied by us unless a separate written agreement has been made. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
We reserve the right to amend these terms where necessary, including to reflect changes in law, operational requirements, or service structure. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. Customers are encouraged to review the terms carefully before confirming any Holborn van service booking, especially where access, timing, and property conditions may affect the work.
Booking Process
Bookings may be made by phone, email, online form, or any other method we make available. A booking request does not become binding until we have accepted it and issued a confirmation. During the booking process, you must provide accurate details, including the collection and delivery addresses, preferred date and time, items to be moved, estimated volume or weight, floor access, parking conditions, and any items requiring special handling. If you fail to provide correct information, the quoted price, timing, or staffing may need to change.
We may ask for photographs, item lists, dimensions, or other relevant information before confirming a service. This helps us assess whether the booking can be completed safely and efficiently. The customer is responsible for ensuring that all items are ready to be moved at the agreed time. If additional time, labour, vehicle space, or equipment is needed because the original information was incomplete or inaccurate, the price may be adjusted accordingly. Any man and van Holborn booking involving restricted access, heavy objects, fragile goods, or multiple stops should be disclosed in advance.
Once a booking is confirmed, we will normally provide an agreed service date, a summary of the work, and an estimated or fixed price depending on the type of job. A booking may be subject to a minimum charge, waiting time terms, or additional fees where applicable. Customers must ensure that someone authorised to approve the work is present at pick-up or delivery if required. If access is denied or the job cannot be started because the customer is unavailable, the booking may still be chargeable.
Payments and Charges
Our prices may be quoted as fixed fees, hourly rates, or call-out based charges, depending on the nature of the work. Any quote is usually based on the information supplied at the time and may change if the job differs from the description provided. Charges may include labour, fuel, vehicle use, tolls, parking, congestion-related costs, waiting time, packing materials, lifting equipment, disposal fees, and any other agreed extras. Where a job runs beyond the estimated time due to customer-related delays, additional time will be billed at the applicable rate.
Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed in writing, payment is due on completion of the work, or in some cases in advance or as a deposit. We may require a deposit to secure the booking, especially for larger moves, busy periods, or waste removal jobs. Deposits are generally non-refundable except where cancellation rights under these terms or applicable law apply. All prices are stated in pounds sterling unless stated otherwise.
We accept payment methods that are made available at the time of booking, which may include bank transfer, card payment, or cash, subject to any stated limits. Late payment may result in additional administration charges, interest where permitted by law, and recovery of reasonable costs incurred in seeking payment. If you dispute an invoice, you must notify us promptly with full details. Undisputed amounts must still be paid by the due date. A Holborn moving company may refuse to start or continue work if payment terms are not met.
Cancellations, Amendments, and Delays
You may cancel or amend a booking by giving us reasonable notice. The amount of notice required may depend on the type and scale of the job. For smaller bookings, at least 24 hours’ notice is generally expected; for larger or more complex moves, more notice may be required. If you cancel after we have allocated staff, reserved a vehicle, or incurred other costs, a cancellation fee may apply. Where a deposit has been paid, it may be retained in part or in full to cover losses reasonably incurred.
If you request a change to the booking, such as a different date, altered access, extra stops, or additional items, we will assess whether the amended service can be provided. We are not obliged to accept changes that materially affect the time, price, safety, or logistics of the work. In cases where the customer is delayed or the collection point is not ready, waiting time may be charged. If a move cannot proceed because of access problems, missing keys, incorrect addresses, unsafe conditions, or lack of authority to move the items, the booking may be treated as a cancellation by the customer.
We may also need to reschedule or cancel a booking due to circumstances beyond our control, including vehicle breakdown, severe weather, traffic disruption, staff illness, legal restrictions, or unsafe working conditions. In such cases, we will aim to give notice and offer a reasonable alternative date or refund of any prepaid amount for the affected service. Our liability in these circumstances will be limited to the refund of amounts paid for the cancelled portion of the service, unless otherwise required by law.
Service Standards, Customer Responsibilities, and Liability
The customer must ensure that the property and items are safe, lawful, and suitable to be handled. You are responsible for obtaining any permits, permissions, building access, parking arrangements, or third-party consents required for the job unless we have expressly agreed otherwise. You should also make sure that items are properly packed, drained, disconnected, or made ready for transport where necessary. Valuable, fragile, or irreplaceable items should be declared in advance and protected appropriately.
We will take reasonable care when handling goods, but our liability is limited to loss or damage caused by our negligence and subject to the exclusions in these terms. We do not accept responsibility for pre-existing damage, items that were insecurely packed, damage caused by inherent weakness or wear, or losses arising from inaccurate instructions. We are not liable for indirect or consequential losses, including missed earnings, loss of business, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
If an item is lost or damaged and you believe we may be responsible, you must notify us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. Claims should be supported by photographs, descriptions, and evidence of value where available. Any compensation will normally be limited to the lower of the repair cost, replacement value, or the amount reasonably attributable to our fault, subject to any agreed insurance arrangement and any applicable statutory rights. A man with van service is not an insurer of goods and should not be treated as such unless expressly stated in a separate written agreement.
Waste, Disposal, and Environmental Compliance
Where we provide waste removal or disposal as part of a booking, the customer must ensure that the items are accurately described before collection. Waste services may be subject to separate pricing and are provided only for materials we are legally permitted to handle. We do not accept responsibility for undisclosed hazardous, prohibited, or regulated waste. The customer must not include asbestos, chemicals, clinical waste, gas cylinders, explosives, contaminated materials, or any other item requiring a specialist licence or facility unless we have expressly agreed in writing and are legally authorised to deal with it.
We will comply with applicable waste management obligations, including the requirement to transport and dispose of waste only through lawful and environmentally responsible routes. Where needed, we may request details of the waste type, source, and volume before accepting the job. The customer must not conceal controlled or prohibited items within general waste. If prohibited waste is discovered during collection, we may refuse to remove it, suspend the service, charge additional fees for safe handling or return, and, where necessary, notify the appropriate authorities. Any van removal service involving waste must be fully declared before arrival.
The customer acknowledges that they may remain responsible for waste until it is lawfully transferred and accepted. We may issue transfer notes, receipts, or other records where appropriate and required by law. If waste is wrongly described, misclassified, or contaminated by the customer’s actions, the customer will be liable for any resulting costs, penalties, clean-up expenses, or losses incurred by us. Environmental compliance is a shared responsibility, and customers must not ask us to act unlawfully.
Insurance, Ownership, and Risk
Ownership of the goods remains with the customer at all times unless goods are expressly sold or transferred under a separate written agreement. Risk in the goods may pass in accordance with the nature of the service and the point at which the items are loaded, transported, stored temporarily, or delivered. Where our staff assist with moving, lifting, or carrying, the customer accepts that some degree of physical handling risk is inherent in the service. You should notify us of any item requiring specialist handling, assembly, disassembly, or installation before work begins.
We may carry insurance appropriate to the nature of our business, but this does not create a guarantee that every loss will be covered. Customers are encouraged to arrange their own insurance for high-value or irreplaceable items. If you ask us to move such items, you do so at your own risk unless a higher level of cover has been expressly agreed in writing. We may decline to move items that we consider unsafe, unlawful, or beyond the practical limits of the vehicle or staff allocated.
Nothing in these terms affects your statutory rights as a consumer. If the service is not provided with reasonable care and skill, you may be entitled to remedies under UK consumer law. However, any remedy will depend on the circumstances and the limits permitted by law. Where a customer acts in the course of business, different rights and obligations may apply. In all cases, we expect customers to act reasonably, communicate clearly, and cooperate in good faith so the service can be completed safely and efficiently.
Force Majeure
We will not be liable for delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control. These may include extreme weather, fire, flood, strike, public emergency, acts of government, road closures, accidents, civil unrest, or other events that make performance impracticable or unsafe. If such an event occurs, we will seek to minimise disruption and may rearrange the service or cancel it if necessary.
If a force majeure event affects your booking, any deposit or prepaid amount will be handled fairly and in accordance with the circumstances. We will not be responsible for losses arising from unavoidable delay or cancellation caused by events outside our control, except where the law requires otherwise. This does not affect any rights you may have where a service has already been paid for but not provided.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, any mandatory protections available to you under the law of your residence will not be affected where they apply. Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the courts of England and Wales, unless mandatory legal rules state otherwise.
By booking a service with Man With Van Holborn, you confirm that you have the authority to enter into these terms and that all information provided is accurate to the best of your knowledge. Continued use of our man with van Holborn services after any update to these terms will be taken as acceptance of the revised version where lawful. These terms form the full agreement between the parties in relation to the booked service, unless a written variation has been agreed by both sides.