Terms and Conditions
Man with Van Holborn Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Holborn provides removal and related services to private and business customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a binding contract between you and Man with Van Holborn for any services provided.
These Terms and Conditions are intended to apply to all services involving transport of goods, loading, unloading, packing assistance and any associated removal services within our regular service areas and beyond, unless varied in writing by us.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company, we, us, our means Man with Van Holborn, providing removal and associated services.
Customer, you, your means the person, firm or company that requests the services and enters into a contract with us.
Services means any removal, man and van, transport, loading, unloading, packing assistance, furniture moving, delivery or similar services provided by us.
Goods means the items, belongings, furniture, equipment and other property that are the subject of the services.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Scope of Services
We provide man and van removal services for domestic and commercial customers. This may include local moves, longer distance moves, single item deliveries, part loads and full loads. The specific services to be provided will be as described in our quotation or booking confirmation.
Unless expressly agreed in writing, our services do not include plumbing, electrical disconnection or reconnection, installation of appliances, removal of fixtures or fittings attached to walls, ceilings or floors, or any specialist dismantling beyond normal domestic furniture disassembly.
We reserve the right to refuse to move any goods that we reasonably believe may pose a risk to health and safety, are prohibited or restricted by law, or may cause damage to our vehicle or other goods.
Quotations and Prices
Any quotation provided by us is based on the information supplied by you, including the addresses, access details, volume and nature of goods, and any special requirements or restrictions. You are responsible for ensuring that all information provided is complete and accurate.
Unless stated otherwise, our quotations are estimates only. Prices may vary if the information on which the quotation was based is found to be inaccurate or incomplete, if the work required differs from that originally agreed, or if there are delays or circumstances beyond our reasonable control that increase the time or resources required to complete the services.
Our charges may be calculated on an hourly, daily or fixed-price basis, as specified at the time of booking. Additional charges may apply for waiting time, parking fees or fines, congestion or clean air zones, tolls, and extra labour or trips required.
Booking Process
You may request a booking by contacting us and providing all relevant details, including collection and delivery addresses, dates and times, access information, the nature and approximate volume of goods, and any special handling requirements.
A booking will be treated as provisional until it has been confirmed by us. Confirmation may be provided verbally or in writing. We reserve the right to decline a booking request at our discretion.
You must ensure that the date, time, addresses and service details in the booking confirmation are correct. If you notice any errors, you must inform us as soon as possible so that we can attempt to amend the booking where feasible.
Some bookings may require a deposit to secure the date and time. Where a deposit is required, this will be notified to you at the time of booking and must be paid by the stated deadline. Deposits may be non-refundable except where otherwise stated in these Terms and Conditions.
Customer Responsibilities
You are responsible for ensuring that:
All goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed in writing.
All items to be moved are clearly identified and accessible at the agreed collection time.
Fragile or valuable items are clearly labelled and brought to our attention before loading.
All necessary permissions for parking, loading and unloading at both collection and delivery addresses have been obtained in advance.
We have suitable and safe access to the property, including clear hallways, staircases, lifts and driveways, and that there are no hazards that may cause injury or damage.
Someone authorised by you is present at both collection and delivery to supervise the move, provide directions where required and check the goods.
If you fail to meet any of these responsibilities, we may charge additional fees for delays, additional work or aborted visits, and we may decline to move certain items if it would be unsafe or impractical to do so.
Access, Parking and Restrictions
You must provide accurate information regarding access at both the collection and delivery locations, including details of stairs, lifts, narrow doorways, low ceilings, restricted parking, time limits or other relevant factors.
You are responsible for arranging and paying for any parking permits, suspensions or permissions required for our vehicle to park legally and safely. Any parking charges or penalties incurred as a result of inadequate arrangements or restrictions beyond our control may be added to your final bill.
If access is more restricted than advised, or if we are unable to park within a reasonable distance of the property, additional charges may apply for increased loading and unloading times, extra labour or the need for alternative arrangements.
Payments and Charges
Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing, payment is due immediately upon completion of the services or in advance for certain bookings.
We accept payment by the methods indicated during the booking process. We reserve the right to refuse to commence or continue work where payment has not been received as required.
If payment is not made when due, we may charge interest on any overdue amounts at the statutory rate until payment is received in full. You will be responsible for any reasonable costs incurred by us in recovering overdue payments, including collection agency fees and legal costs.
All charges are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
Cancellations and Changes
If you wish to cancel or amend a booking, you must notify us as early as possible.
Where a cancellation is made with sufficient notice before the scheduled start time, we will not normally charge a fee, except in respect of any non-refundable deposit or costs already incurred by us specifically for your booking.
Where a cancellation is made at short notice, we reserve the right to charge a cancellation fee. As a general guideline, cancellations made within 48 hours of the scheduled start time may be subject to a fee proportionate to the work booked, up to the full estimated charge for same-day cancellations or where our vehicle and staff have already been dispatched.
Requests to change the date, time or details of a booking will be accommodated where possible but cannot be guaranteed. Changes may result in revised pricing and may be treated as a cancellation and rebooking if made at very short notice.
Delays and Waiting Time
We will use reasonable efforts to arrive at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, road closures or other factors beyond our control. We will not be liable for any loss or inconvenience arising from delays outside our reasonable control.
Where delays occur due to factors within your control, such as lack of access to the property, incomplete packing, waiting for keys, or absence of an authorised person to supervise, we may charge waiting time at our standard hourly rate or part thereof.
Limitations of Liability
We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods arising from our negligence will be limited as set out in this section.
We will not be liable for:
Loss or damage to any goods that are not properly packed or secured by you where we have not agreed to provide packing services.
Loss or damage arising from inherent defects, weakness or pre-existing damage in goods, including assembled furniture that may not withstand moving.
Loss or damage to cash, jewellery, watches, precious metals, stones, important documents, data, or items of unusual value, unless we have specifically agreed in writing to transport such items with declared value.
Loss or damage arising from war, terrorism, civil commotion, natural disasters, severe weather, or other events beyond our reasonable control.
Indirect or consequential loss, including loss of profit, loss of business, loss of use or any other indirect financial loss, even if we have been advised of the possibility of such loss.
Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed the reasonable replacement cost of the affected items, subject to a fair assessment of their age and condition, and subject to any monetary cap communicated to you prior to or at the time of booking.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
Claims and Complaints
If you believe that loss of or damage to goods has occurred as a result of our services, you must notify us as soon as possible and in any event no later than 7 days after completion of the services. You should provide a detailed description of the loss or damage and any supporting evidence, such as photographs or receipts, to enable us to assess your claim.
Failure to notify us within this time period may affect our ability to investigate the matter and may reduce or extinguish any liability we may have.
We will review any complaint or claim in good faith and respond within a reasonable time. You agree to cooperate with any investigation, including providing access to the items and premises where appropriate.
Excluded and Prohibited Items
Unless expressly agreed by us in writing, we do not accept responsibility for moving, storing or transporting:
Hazardous, flammable, explosive or corrosive materials, including gas cylinders, paints, solvents, fuel, chemicals or similar items.
Perishable goods, food or plants that may perish or cause odours or contamination.
Animals or live creatures of any kind.
Illegal items, stolen property or goods that you do not lawfully own or have authority to move.
If any such items are found among the goods without our prior written consent, we may remove, refuse to move, or dispose of them without liability, and you will be responsible for any resulting costs, losses or damage.
Waste and Disposal Regulations
Our removal services are primarily for the transport of goods from one location to another. We are not a general waste carrier and will not remove household, commercial or construction waste unless we have expressly agreed to do so in advance and in compliance with applicable waste regulations.
Where we agree to remove unwanted items for disposal, you confirm that you have the legal right to dispose of those items and that they do not include hazardous or prohibited materials. Any such disposal services may incur additional charges, which will be confirmed in advance where possible.
We comply with relevant waste transport and disposal laws and may use licensed waste facilities or third-party providers where necessary. We reserve the right to decline removal of items that we reasonably suspect may breach waste or environmental regulations.
Insurance
We maintain appropriate insurance policies in connection with our removal operations. The level and scope of cover may vary and will be available for inspection on request.
You are encouraged to arrange your own insurance for goods in transit, particularly for high-value or delicate items, as our liability is limited as set out in these Terms and Conditions.
Subcontracting
We may subcontract all or part of the services to carefully selected third parties. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the contract.
Privacy and Data
We will collect and process personal information about you for the purposes of handling enquiries, processing bookings, providing services, managing payments and dealing with any queries or claims. We will handle your information in accordance with applicable data protection laws.
We will not sell your personal information to third parties. We may share information with trusted partners and service providers where necessary to deliver the services, handle payments or comply with legal obligations.
Termination
We may terminate the contract and cease providing services immediately if you fail to pay any sum when due, commit a serious breach of these Terms and Conditions, or behave in an abusive or threatening manner towards our staff.
On termination, you will remain liable for any charges incurred up to the date of termination and any reasonable costs resulting from the termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No waiver of any breach of these Terms and Conditions shall be effective unless in writing, and no such waiver shall be deemed a waiver of any subsequent breach.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether oral or written.
